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    • 自助终端机有哪些优势?
    • 本站编辑:浙江点坤智能科技有限公司发布日期:2020-09-14 11:08 浏览次数:
    在当下这个快节奏的时代,等待是很多人都比较反感的事情,作为一个商家,想要服务好客户,不仅仅是服务质量要达标,在硬件设备上也要达标。要为客户省时间、给客户个性化的体验,才能为自家生意拉来回头客。自助终端机就是一种提高客户体验的自助服务产品,很多人没怎么接触过自助终端机,今天美鼎信息就来给大家讲解一下自助终端机的优势。
     
    In this fast-paced era, waiting is something that many people dislike. As a businessman, if you want to serve customers well, it is not only the service quality but also the hardware equipment. To save time for customers, give customers personalized experience, in order to attract repeat customers for their own business. Self service terminal is a kind of self-service product that can improve customer experience. Many people have little contact with self-service terminal. Today, Meiding information will explain the advantages of self-service terminal to you.
     
    1、降低间接成本
     
    1. Reduce indirect costs
     
     
     
    小型企业的主要财务优势是,当您提供自助结账时,您不需要那么多的收银员。您通常需要有人监控自助服务体验,并协助解决机器问题或客户疑问。但是,您只需要一名员工来管理四个或六个自助服务站,而不是每个站一个员工。您可以用您省下来的钱投资于其他服务或业务开发项目。
     
    The main financial advantage of small businesses is that you don't need as many cashiers when you provide self checkout. You usually need someone to monitor the self-service experience and help resolve machine problems or customer queries. However, you only need one employee to manage four or six self-service stations, rather than one employee per station. You can use the money you save to invest in other services or business development projects.
     
     
    2、满足客户需求
     
    2. Meet customer needs
     
     
    提供自助结账服务的主要好处是客户需要它们,成功的零售商提供客户想要的东西。 消费者喜欢自助结账的高效支付流程,而且大多数人希望看到更多的服务站。通过提供自助服务,您可以为匆忙的客户提供快速结账的机会。那些喜欢个人参与的顾客,仍然可以通过常规的排队结账。
     
    The main benefit of providing self checkout services is that customers need them and successful retailers provide what customers want. Consumers like the efficient payment process of self checkout, and most people want to see more service stations. By providing self-service, you can provide a quick checkout opportunity for customers in a hurry. Customers who like personal participation can still check out through regular queuing.
     
     
    3、减少等待时间
     
    3. Reduce waiting time
     
    排队等候对零售店顾客来说是一种消极的体验,您可以让客户从满意到不满,等待很长时间。通过自助结账,可以减少客户的等待时间。
     
    Queuing is a negative experience for retail store customers. You can make customers wait for a long time from satisfaction to dissatisfaction. Through self checkout, customers' waiting time can be reduced.
     
     
    4、吸引更多的客户
     
    4. Attract more customers
     
     
    在同样条件下,有自助终端机的商家会比没有自助终端机的商家更有竞争力度,比如银行,我们去银行,常常要排队,两家同样的银行,一家没有自助终端机,一家有自助终端机,那么去有自助终端机那家会比没有那家多很多,而且效率也要高很多,所能接待的客户量也就会提升很多,自然而然来的客户也就会更多。
     
    Under the same conditions, businesses with self-service terminals will be more competitive than those without self-service terminals. For example, banks, when we go to banks, often have to queue up. If there are two same banks, one does not have a self-service terminal and the other has a self-service terminal, then the one with self-service terminal will be much more competitive than the one without self-service terminal, and the efficiency will be much higher, and the customers can be received The number of customers will increase a lot, and more customers will naturally come.